Telecommunications Industry Ombudsman 6 month update

Read the 6 months update online.

The Telecommunications Industry Ombudsman has published its Six Month Update today.

 Launching the Update, Ombudsman Judi Jones said, 

“The telecommunications industry in Australia continues to experience significant change. An increasing range of products and services are being offered to consumers, expectations for the quality of phone and internet services are high, and the rollout of the National Broadband Network is changing the way we use telecommunications services.

“However, consumers still seem to be facing the same problems, particularly with their bills and the customer service they receive. Confidence in services being updated or transferred reliably, faulty equipment, and poor service quality was also recorded as key issues. Additionally, the wider issues relating to phone or internet problems such as debt management are concerning.”

 

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