Call Recording

On YourCloudPBX you can store recorded calls for up to six months. This is great for training purposes or to recorded agreements made over the phone. You can also email each recording to your nominated call recording address. For privacy reasons we disable Call Recording by default. The Principles enumerated

Yealink Dect Handsets W52 & W56

Save yourself a pile of time and use our Device Provisioning to configure both W52 and its successor the W56 (we also include instructions for manual configuration). Content Device Provisioning Manual configuration 1. Device Provisioning We treat the Yealink base station like any handset with multiple lines so there's nothing special about

Yealink – Configuring your phone

Yealink's zero touch provisioning means you don't need to touch the handset, instead, all that's require is the phone's MAC address retrieved from either; your reseller, the underside of the handset (or box) or finally from the phone itself using its web UI. Web UI Phones web UI: to access the phone's web UI press the

Polycom VVX – Configuration

Our Auto Provisioning not only quarters the time it takes to configure supported handsets, but just as importantly we've optimised the templates for our network. You should only need to manually configure IP SoundPoints with firmware versions  older than version 3.3. Device Provisioning The "Device Provisioning" platform enables you to easily install our optimised configuration templates which importantly will

Configuring an IP phone to YourCloudPBX business VoIP

Overview - Passwords We support two mechanisms of connecting to our service, Registration and secondly SIP Peering. If connecting via Registration your handset or phone system requires a UserName (the phone number) and Password to authenticate to our network. Account Password: You can if you choose re-use your account password as a global password

Tuesday, 1 April 2015 10:25 11:15 EDST

State South Australia - Telstra inbound Start Date & Time: Tuesday, 1 April 2015 10:15 EDST End Date & Time: Tuesday, 1 April 2015 11:46 EDST Event Description South Australia: Inbound calls to Telstra numbers with active diversions to SIPcity have been disrupted. All other calling, from Telstra and other

Tuesday, 24 March 2015 10:25 10:37 EDST

State All States Start Date & Time: Tuesday, 24 March 2015 10:25 EDST End Date & Time: Tuesday, 24 March 2015 10:37 EDSTT Event Description Outbound calling was disrupted for approximately 15 mins. Event Description The cause was an upstream carrier incorrectly failing calls with an incorrect error notification. The

Monday, 16 March 2015 10:15 10:35 EDST

State All States Start Date & Time: Monday, 16 March 2015 10:15 EDST End Date & Time: Monday, 16 March 2015 10:32 EDSTT Event Description Within the stated time we experience a failure on both offnet and onnet inbound and outbound calling (similar the 10th March outage). We have now

Tuesday, 10 March 2015 11:30 EDST

State All States Start Date & Time: Tuesday, 10 March 2015 11:00 EDST End Date & Time: Tuesday, 10 March 2015 11:00 EDSTT Event Description This morning subscribers reported call connection failures on outbound calling. We traced the error to a rating change to specific plans that had been applied

Wednesday, 29 October 2014 11:30 EDST

State All States Start Date & Time: Wednesday, 29 October 11:30 EDST End Date & Time: Wednesday, 29 October 12:21 EDST Event Description One of our upstream carriers reported has reported the loss of one of their core Voice platforms affecting inbound calls from the Telstra and Optus networks. While our