Bootcamp 3 – Manage Your Outbound Calls

The third in a series of four bootcamps to help you fully leverage your SIPcity YourCloudPBX.

With SIPcity you can manage your VoIP calling and features from within one simple software application. From managing your inbound and outbound calls, to setting up voicemail to email, call recordings and more. To help you get the most out of SIPcity we’ve created four Bootcamps:

  1. Personalise and Customise
  2. Manage your Inbound calls
  3. Manage your Outbound calls
  4. Understand Advanced Features

In this third bootcamp we’re looking at how SIPcity helps you manage your outbound calling with its YourCloudPBX features.

Overview

  1. Set your Outbound Caller ID
  2. Set up Speed Dial
  3. Authorisation PIN Code
  4. Last Number Redial and Call Return

Last Number Redial and Call Return

These are two very handy features, particularly if you are using an entry-level handset which does not have this functionality enabled on the handsets themselves.

  • To redial the last number you called, press *66
  • To dial the last number that call you, press *69.

In the settings for these two options, you can choose to have the number you are dialling read back to you to ensure you are dialling the correct number.

Outbound Caller ID

Set up Speed Dial

Speed Dial lets you quickly place a call without having to enter the full phone number. This is really handy if you dial numbers frequently or on a regular basis.

Some handsets will have the features to allow you to programme numbers into the buttons on the handset, however this can be limited to the number of available buttons.

So if you want to speed dial frequently used numbers, you can programme an additional eight numbers with this feature.

  • Click into YourCloudPBX and go to Outbound Calls
  • Click Speed Dial and enter your favourite numbers
  • Save settings.

To call the number on your handset press the number assigned to the phone number, eg 2, and initiate the call as normal.

Enter the number as your would normally dial it, eg 8970 7500. Don’t add the full country or local area code.

Set up Authorisation PIN Code

To prevent unauthorised outbound calls being placed to overseas or expensive overseas destinations, we’ve given you the ability to set an Authorisation PIN Code. This PIN code must be dialled before the call is placed.

It’s simple to set up.

  • Select CloudPBX and the number you want to update the settings for.
  • Click into Outbound Calls and select Authorisation PIN code.
  • Follow the instructions on the screen to set your PIN code.
  • Remember to Save settings.

Last Number Redial and Call Return

These are two very handy features, particularly if you are using an entry-level handset which does not have this functionality enabled on the handsets themselves.

  • To redial the last number you called, press *66
  • To dial the last number that call you, press *69.

In the settings for these two options, you can choose to have the number you are dialling read back to you to ensure you are dialling the correct number.

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