Call Forwarding and Inbound Trunking

Control your incoming call flow when you’re away or busy with a permanent call forward. Use time schedules to give you more flexibility, for example, have your calls forwarded straight to your mobile during the day with an after hours forward to your after hours voicemail box.

Call Forwarding

  1.  Log into YourCloudPBX.
  2. YourCloudPBX >> Select number.
  3. Select Inbound Calls > Forwarding or trunking
  4. Set your Call Forwarding preferences including numbers and time schedules
  5. Click Save to update your settings.

Note: When forwarding a call to a mobile number you will be charged for an outbound call at the rates of your current plan.

Call Forward Always: Enables a user to redirect all incoming calls to another phone number. Configurable via feature code, voice IVR and within YourCloudPBX.
Call Forward Unavailable: Enables the user to be able to redirect their calls or send to voicemail at certain times which are defined by the Times Schedules.
Call Forward Busy: Enables Subscribers to redirect calls to another number when an incoming call receives a busy response.
Foward when unreachable or offline: If for what ever reason your VoIP data link is taken offline, use Call Forwarding to quickly divert all incoming phone calls to alternate land-line or mobile contacts.

After hours voicemail

Use the forward when unavailable to set up a separate after hours voicemail message.

  1. Log into YourCloudPBX.
  2. YourCloudPBX > Select number.
  3. Select Inbound Calls Forwarding or trunking.
  4. Set your Call Forward my calls when I am unavailable to the other number on your account.
  5. Set the Call Diversion, this need to be set at 1 second or greater.
  6. The number that you have set the forward to set up voicemail service on.

Setting up an after hours voicemail will require the purchase of an additional number, which you will set your call forward to.

Inbound Trunking Options

NB – see also Outbound trunking

By default inbound calls are delivered to a phone which has logged in against that same number. However, some customers prefer to have multiple inbound numbers terminate on a single logged-in device. This setting allows you to send inbound calls for this phone number to the registration or login of a different number on your account. By using this option you can create one or more inbound trunks for your incoming calls. If you enter a number here which is not on your account – then this setting will simply be ignored and removed. The number format should be the same as the registration ID. e.g. 61280111800

  1. Log into YourCloudPBX
  2. CloudPBX | Inbound Calls > Call forwarding or trunking
  3. Select Inbound trunk number
  4. Log into each restricted line and use Inbound trunking to pointing each required line to your terminated trunk DID.
Inbound Trunking

Was this article helpful?

Related Articles