Caller ID (CLI) and Call Privacy

By using YourCloudPBX you have the option to show, block or showcase your business main number when making outbound calls.

Caller ID Privacy Options

By using YourCloudPBX you have the option to show or block your caller ID (also called Calling Line Identification CLI) with your outbound calls.

Quick Guide

Set your Caller ID privacy

  1. Log into YourCloudPBX > select the number you want to set up Caller ID privacy on.
  2. Select CloudPBX > Outbound > Caller ID and Privacy.
  3. Click to select your preferred options.
  4. Select Save settings to update.

Caller ID Settings Options

Use any of the numbers on account to present as the outgoing Caller ID. For example, if your main company number is (02) 9098 0970 but your number is (02) 9098 0972, use Present a phone number from your account to present as (02) 9098 0970 as the Caller ID.

Caller ID Settings

  1. Log into YourCloudPBX > select the number you want to set up Caller ID on.
  2. Select CloudPBX > Outbound > caller ID and Privacy
  3. Choose, type of caller ID, number from account or non-acount
  4. Click Save settings  to update.

Present a Non-Account number

Non-account numbers can be presented on outbound calls, subject to verification that you are the number(s) owner.

Setting up a Non-Account Number

  1. Log into YourCloudPBX > select the number you want to set up Caller ID on.
  2. Select CloudPBX > select the number you want to set up Caller ID on.
  3. Outbound > Caller ID and Privacy
  4. Click Click here to add a non-account number
  5. Enter the phone number you want to display as your Caller ID (use 61 at the beginning of the number, for example, 612 8970 7500)
  6. Click Verify
  7. Answer the call and when prompted enter the 8 digit verification PIN code number which should be displayed in a pop-up window.

Solution: Multi-business offices

A group of separate company’s lease a shared office that includes an outbound calling on behalf of each tenant. Using the Caller ID function SysAdmin’s can map a receptionist line to show the correct CLI.

For example:

  • Company A DID is 02 8910 7500
  • Company B DID is 02 8910 7600
  • Company C DID is 02 8910 7700

Using the Caller ID feature your YourCloudPBX you can associate DID lines not on your account which are then displayed as the Caller ID.

  • Line 1 02 8910 7501 ->  02 8910 7500
  • Line 2 02 8910 7502 ->  02 8910 7600
  • Line 3 02 8910 7503 ->  02 8910 7700

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