Yealink – Configuring your phone

Yealink’s zero touch provisioning means you don’t need to touch the handset, instead, all that’s require is the phone’s MAC address retrieved from either; your reseller, the underside of the handset (or box) or finally from the phone itself using its web UI.

Web UI

  • Phones web UI: to access the phone’s web UI press the OK button (on the right of the keypad) to retrieve the phones IP address.
  • Enter the IP address in your browser (eg 192.168.1.xx).
  • UserName and Password: Admin- admin, Password- admin.
  • Status | Network Common >> MAC Address
  • Copy MAC.

When you have the list of all MAC address for all handsets please email them to your provider, so they can provision them to the CLoudPBX.

Log into YourCloudPBX

  1. Send the MAC address of all your handset to your provider, and await confirmation that they have been added to the Yealink Provisioning system.
  2. Log into YourCloud customer portal | YourCloudPBX | Device Provisioning
  3. Choose Add device
    • Select Device Type (Yealink, Polycom)
    • Paste the MAC address from notepad into the MAC address field (remove the : colons if any)
    • Set the Label
    • Select DID from the line number selection list
    • Select VLAN if the phone is using a Metro Voice VLAN configured router
    • Select ‘SAVE’ or ‘Add another..’ to add the phone and MAC address to our provisioning database
    • Restart the phone to force the config download.

Manually Provision

Browse to Phones Web UI

  1. Phones web UI: to access the phones web UI press the OK button (on right of the keypad) to retrieve the phones IP address.
  2. Enter the IP address in your browser (eg 192.168.1.xx).
  3. UserName and Password: admin / admin.
  4. Click Confirm.

Account Tab

  1. Select Account tab. (or another unused account if Account 1 is in use).
  2. Account Active: Enable
  3. Label: Name Your Name
  4. Display Name: Displays on your telephone phone screen when idle.
  5. Register Name: Full DID eg 61289707500
  6. User Name: Full DID eg 61289707500
  7. Password: account password or the restricted line password.
  8. SIP Server: phone.yourcloudtelco.com.au
  9. Port: 5060
  10. Transport: UDP
  11. Confirm: to Save

Time Zones

  1. Select: Settings > Time & Date
  2. Select Zone: Australia
  3. Daylight Saving Time: Enabled
  4. Primary Server: au.pool.ntp.org Secondary Server: au.pool.ntp.org
  5. At bottom: Select Confirm

Phone Tabs

  1. Select: Dsskey
  2. Set up quick dials and BLF keys for your handset
  3. At bottom: Select Confirm

Address Books

You can add and manage addresses either via the DSS tab or alternately by importing a variety of format types using the Directory function.

  • DSS: Using the DSS you can depending on model type configure up to 27 Speed Dials
  • Directory: The Directory enables you to add via the Web UI directly, import your own XML or CSV lists or finally connect to your LDAP directory source.

Bluetooth headsets – T48G

The T48G can be purchased with an optional USB Bluetooth Dongle.

  1. Insert the USB dongle with “TOP” facing upwards into the USB port of the back of the phone
  2. Turn on the Bluetooth headset
  3. Long press the pairing button on your bluetooth headset
  4. Activate the Bluetooth feature on the phone.
  5. Select Scan on the phone
  6. If required enter the PIN 0000 or 1234 to connect the phone and headset

Troubleshooting

If the phone icon by your DisplayName is not solid, review User account, password and SIP server settings instructions above.

Ensure SIP ALG is disabled on your router. See this page for further information.

Ensure STUN is Off or any NAT traversal settings

Busy Lamp Field (BLF)

See Busy Lamp Field (BLF)

Electronic Hook Set (EHS)

While we don’t sell handsets, we recommend the Plantronics CS540 and for high volume users the Yealink EHS  gives direct control of the phone with the ability to remotely answer and hang-up phone calls from your head set.

Quick guide installation

  1. Extension Lead: Connect the Extension lead into the phones extension port and corresponding socket on the right side of the EHS (see 1).
  2. Headset jack: Connect the Headset lead into the phone and corresponding headset port on the base station (see 2).
  3. EHS Power: The EHS gets its power from the Plantronics base station so plug the EHS and base station (see 3 below).
  4. Base Station power: plug into mains (see 4 below)

Factory Reset

  1. Enter the IP address in your browser (eg 192.168.1.xx).
  2. UserName and Password: Admin- admin, Password- admin.
  3. Settings | Upgrade >> Reset to Factory

Expansion Modules

The Yealink EXP40 is ideal for receptionists, administrative assistants, call center agents, power-users who need to monitor and manage a large volume of calls on a regular basis. The Yealink Expansion modules are virtually plug and play for anyone familiar with the Yealink phones.

The EXP40 is designed to work with the Yealink SIP-T46S, T46G, T48S and T48G IP phones with each EXP40 expansion module providing 20 physical keys with dual-color LEDs and two display pages, supporting a total of 40 keys.

Can you also daisy-chain up to six additional modules to a single T48S/T48G/T46S/T46G host phone, offering a maximum of 240 Ext keys per phone.

Quick guide

  • Connecting cord: Using the supplied connecting cord plug one end into the Ext jack on the rear of your Yealink handset with the other end Connect the Ext jack on the host phone and the “Ext in” jack on the expansion module.
  • Power: Power is automatically transferred from the host phone to the expansion module(s) upon connection. If you want to use more than two expansion modules on a single phone, you need to connect an additional power adapter to any one of the expansion modules.
  • Mounting: We normally attach the Yealink stand to hold the unit but you can also optionally hard bolt the expansion module to the phone using the supplied mounting kit and bolts.
  • DSS Keys: Once the lights on the module appear, go to the phones web UI then navigate to the Dsskey menu. The right side Ext Key will now display the first expansion module.
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