Polycom VVX – Auto Provisioning your phone

Our “Device Provisioning” platform enables you to provision any Polycom phone from the VVX family. If you have purchased a handset with our provisioning URI installed go to Step 4 below.

Step 1: The VVX family phones Web UI

Quick Guide

  1. Log into the phones Web browser to apply our provisioning URI
  2. Select the Home Button on the right side of the phone.
  3. Select > Settings > 4. Status > 2. Network > 1. TCP/IP Parameters > IP (copy the IP address – eg 192.168.1.25).
  4. In your browser retype the phones IP address (eg 192.168.1.25)
  5. Go to Settings > Provisioning Server
  6. Set Server Type > HTTPS
  7. Set Server Address > https://poly.l2access.com.au
  8. SAVE

Step 2: MAC address

You will need to take a copy of the phones MAC address which is the phones unique identification number.

  1. Go to Home
  2. Copy the MAC address

The MAC address is displayed using a number in the following format (00:04:F2:B0:6A:8C). Remove the colons so you end up with a number as follows: 0004F2B06A8C.

Step 3: Associating the Phone with a YourCloudTelco phone number

Matching the phones MAC address (same as Polycom serial number) with the phone number you want associated is the final (and easiest) step in our provisioning process.

  1. Log into YourCloud customer portal | YourCloudPBX | Device Provisioning
  2. Choose Add device
  3. Copy the MAC address into the MAC address field (pls ensure you remove the colons)
  4. Choose DID from the line number selection list (supports up to 5 separate lines)
  5. Select VLAN if the phone is using a Metro Voice VLAN configured router
  6. TLS encryption: We recommend leaving TLS as default however select UDP if no encryption is required
  7. Select ADD to add the phone and MAC address to our provisioning database
  8. Restart the phone

Factory Reset

  1. Log into the phones Web browser to apply our provisioning URI
  2. Select the Home Button on the right side of the phone.
  3. Select > Settings > 2. Advanced > (Enter Password) 1. Administration Settings > 5. Reset to defaults 5. Reset to factory

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